Managed Help Desk
Unlimited remote support, CrowdStrike MDR, patch management, health monitoring, asset tracking
MANAGED SERVICES
IT Shouldn't Be a Burden. It Should Be Your Edge.
Personalized. Proactive. Protected.
Why Businesses Choose Managed IT
Cyberattacks now target SMBs as often as enterprises — and the consequences are just as severe
Unplanned downtime costs thousands per hour in lost productivity and revenue
Your team should be running your business, not managing IT tickets
Reacting to problems costs far more than preventing them
Compliance requirements are growing — gaps are costly
OUR APPROACHSchedule a Consultation
How IT Concierge Works
A fully managed partnership built around three core commitments — delivered by a team that knows your environment, your goals, and your users.
Proactive, Not Reactive
01We monitor, patch, and remediate before problems reach your users. Issues are caught and resolved before they become outages — not after your team notices something is wrong.
All-Inclusive. No Surprises.
02Strategic, Not Just Tactical
03IT Concierge vs. Break-Fix
Support Model
Cost Structure
Visibility
Vendor Management
Strategic Planning
Security
Traditional Break-Fix
Reactive — fix it when it breaks
Unpredictable per-incident costs
No visibility until something fails
You manage vendor relationships
No strategic guidance
Security is an add-on
NXT GEN IT Concierge
Proactive — prevent it from breaking
Predictable flat-rate monthly investment
Continuous 24/7 monitoring & alerting
NXT GEN handles vendor coordination
Quarterly Technology Reviews included
Security built into every layer
Support Model
Traditional Break-FixReactive — fix it when it breaks
NXT GEN IT ConciergeProactive — prevent it from breaking
Cost Structure
Traditional Break-FixUnpredictable per-incident costs
NXT GEN IT ConciergePredictable flat-rate monthly investment
Visibility
Traditional Break-FixNo visibility until something fails
NXT GEN IT ConciergeContinuous 24/7 monitoring & alerting
Vendor Management
Traditional Break-FixYou manage vendor relationships
NXT GEN IT ConciergeNXT GEN handles vendor coordination
Strategic Planning
Traditional Break-FixNo strategic guidance
NXT GEN IT ConciergeQuarterly Technology Reviews included
Security
Traditional Break-FixSecurity is an add-on
NXT GEN IT ConciergeSecurity built into every layer
WHAT'S INCLUDED
Three Service Areas. All Included.
All monitored. All managed by NXT GEN.
Email Security
Multi-layer phishing, malware, ransomware & spam protection with compliance support
Desktop Patch Management
OS and third-party application patching for all workstations, scheduled and compliance-reported
Managed Server
Full lifecycle management — monitoring, patching, hardening, virtualization support, incident response
Managed Backup
Backup monitoring, retention enforcement, test restores, and disaster recovery alignment
Server Patch Management
OS and application patching with rollback capability and compliance documentation
Managed Firewall
End-to-end firewall management — policy, firmware, UTM features, alerting, config backup
Managed Switches
Switch administration — availability, firmware, VLAN, port config, and best-practice reviews
Managed Wireless
Wireless controller management — firmware, policy, performance monitoring, security reviews
OUTCOMES
Your Benefits
Stronger Security Posture
Multi-layered defenses across endpoints, email, network, and servers.
Reduced Downtime
Proactive monitoring resolves issues before users are impacted.
Predictable IT Costs
One flat monthly investment — no surprise bills.
Faster Issue Resolution
A team that already knows your environment responds and resolves faster.
Standardized & Compliant
Documented, consistent, and audit-ready across your entire infrastructure.
Peace of Mind
Your technology is managed by experts — focus on your business.
Also Included: Strategic IT Management
Quarterly Technology Reviews
Roadmap planning, lifecycle management, and security posture assessments aligned to your business goals.
Documentation & Standards
Network diagrams, asset inventories, configuration baselines, and operational procedures — always current.
Vendor Coordination
NXT GEN acts as your liaison with software, hardware, and cloud vendors for escalations and resolution.
Ready to Experience IT Done Right?
Whether you're frustrated with your current IT situation, outgrowing a break-fix model, or simply ready to run your business without IT getting in the way — IT Concierge was built for you. Schedule a complimentary IT assessment and see what a true concierge IT experience looks like.
Prefer to talk?
Call us at 305.602.0707 or email info@nxtgentech.com